What is the Official Injury Claim Portal?

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The Official Injury Claim Portal is an online system set up by the UK Government which allows unrepresented claimants to make a claim for compensation following a road traffic accident, where injuries have occurred as a result. If you've suffered an injury as a result of an accident, you can make a claim directly through the online portal. Quick Reporting is a registered member.

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What is the medical report? 

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Please click here for more information about the medical report process and your medical report.

 

Do I need to pay for my medical report?

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No. The cost of the medical report will be covered by the compensator (the insurance company). 

 

Will my appointment go ahead given COVID-19 restrictions?

 

Unless you have been contacted directly by a member of our team (who may inform you that your assigned expert may be self-isolating or you may have been identified as falling into the vulnerable person category), your appointment will still go ahead as planned. In certain cases, appointments may take place remotely via Zoom or Whatsapp.

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Please contact us if you have traveled to one of the countries listed in the Government updates or if you believe you have an underlying health condition which we may be unaware of.

 

If you are experiencing any of the symptoms issued in official guidance, then you should contact us immediately to rearrange your appointment. You should not attend your current appointment. Your rearranged appointment will take place no earlier than 14 days from the date you first experienced symptoms.

 

How will I receive my appointment details?

 

You will receive your appointment details immediately by email as long as you have entered an email address on the Official Injury Claim Portal when making your claim. If you don’t have an email address, we will send a letter in the post. If we have been provided with your mobile number we will also send you a text/SMS reminder 3 days prior to your appointment.

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When will my appointment be?

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If you are seeing a GP your appointment will be booked between 1 to 5 weeks from the date we send out your personal details. 

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Who is the Expert and how have they been chosen?

 

The Expert is from our specialised panel and has the relevant qualifications to assist in the preparation of a medical report for your personal injury claim. Upon booking your appointment, the Expert is chosen as they had the soonest available appointment in the closest venue to you home address. 

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Should I confirm that I am able to attend my appointment?

 

Yes and you can do this via our online portal. In some instances an Expert may ask you to confirm the appointment directly with themselves or their secretary, we would always urge you to do this if it has been requested.

 

​What if I cannot attend my appointment?

 

It’s important that you let us know if you cannot attend your appointment. Not attending the appointment can cause a delay your claim for personal injury.

 

We do require notification at least 48 hours prior to the appointment. If we do not receive notification from you it could result in a non-attendance fee which you may be personally liable for.

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What if I have special requirements (walking difficulties, hard of hearing etc.)?

 

Since not all of our venues can cater for special requirements, you will need to notify us prior to your appointment to be able to accommodate you accordingly. We will be happy to accommodate to ensure that your special requirements are met.

 

Will an interpreter be provided for me?

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If you require an interpreter at your appointment, please let us know when you receive your appointment notification.

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How long will the appointment be?

 

As a basic guideline, a GP appointment may last at least 15 minutes, however the appointment length can vary on a case by case basis.​

 

Should I provide identification at the appointment?

 

Yes please - we ask that you take a form of identification to your appointment, preferably containing a photograph (e.g. passport or driving licence).

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Do I need to take someone with me to the appointment?

 

Yes, you can, but it is not compulsory. However, if the claim relates to a minor then a parent, relative or legal guardian must attend with them.

 

What happens during the appointment?

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You will be asked a number of questions by the expert in relation to your accident and the injuries you suffered. Please ensure that you provide the Expert with as much information as possible, including details of:

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• any previous incidents;

• absence from work as a result of the accident;

• any treatment received following the accident; and

• previous medical history that is relevant to the accident being assessed.