We are committed to providing a high-quality medical reporting service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

 

If you have a complaint, please set this out in writing to The Director, Quick Reporting Ltd, Matrix Studios, 91 Peterborough Road, London SW6 3BU or alternatively send an e-mail with the subject “Complaint” to theteam@quickreporting.co.uk. 

 

What will happen next?

 

• Quick Reporting reserves the right to decline to consider a complaint that is made more than six months after you become aware of the cause of the complaint. There may be instances where Quick Reporting will waive this requirement at our discretion. Quick Reporting will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider#

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• In all other circumstances, we will send you a written or electronic acknowledgement of a complaint within three business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of complaint, and will have authority to settle the complaint

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• We will then investigate your complaint. This will normally involve passing your complaint to our client care officer who will review your file and speak to the member of staff who acted for you.

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• Within 10 days of receiving a complaint, we will either (a) send a final response which adequately addresses the complaint or (b) send a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

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• We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

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If you have any queries regarding our Complaints Procedure, please send an e-mail to us at theteam@quickreporting.co.uk.